Terms of Service & Customer Agreement

1. Parties, Acceptance, and Definitions

1.1 The parties. This agreement is between PullPermits LLC, a Georgia limited liability company ("PullPermits"), and the Contractor. In this agreement, "we" and "us" mean PullPermits, and "you" means the Contractor.

1.2 How this agreement is formed. You accept this agreement by checking the acceptance box at onboarding or by using the Platform. We keep a record of your acceptance (which account accepted, when, and which version of these terms). You agree that this agreement and the Authorization may be formed and signed electronically under Georgia's Uniform Electronic Transactions Act (O.C.G.A. §10-12-1 et seq.).

1.3 The full agreement. This document, the Authorization you sign separately at onboarding, and the Privacy Policy together govern your use of the Platform (see section 24).

1.4 Defined terms. These terms have the same meaning everywhere they appear in PullPermits documents:

• "Platform" means the PullPermits software service operated by PullPermits LLC at pullpermits.ai and app.pullpermits.ai, including its AI-assisted drafting and filing automation.
• "Contractor" (or "you") means the licensed Georgia contractor — or the business entity holding the license-qualifying relationship — that holds the account.
• "Jurisdiction" means a city or county permit office the Platform supports.
• "County Fee" means the fee a Jurisdiction charges for a permit, including any surcharge the Jurisdiction itself imposes (such as its card-processing surcharge), passed through to the Contractor at exact cost with no markup.
• "Service Fee" means PullPermits' own charge for a Filing: $49 per permit pay-as-you-go, or $29 per permit beyond the three included in a Pro month. The Pro subscription fee is $99 per month.
• "Filing" means one permit application prepared and submitted (or to be submitted) to a Jurisdiction through the Platform.
• "Approve & File" means the in-product step where the Contractor reviews the drafted application, affirms that the facts in it are true and accurate, and authorizes the Platform to submit it to the Jurisdiction.
• "Authorization" means the Limited Agency & Permit-Filing Authorization the Contractor signs at onboarding (including its Exhibit A, Portal Account & Credential Access Consent).
• "Portal Account" means the Contractor's own account on a Jurisdiction's online permitting portal.

2. What PullPermits Is and Does

2.1 Software plus a limited filing agency. The Platform drafts your permit applications with AI assistance. Under the Authorization — a separate instrument you sign at onboarding, including its Exhibit A (Portal Account & Credential Access Consent) — the Platform then submits the applications you approve to Jurisdictions through your own Portal Accounts, pays County Fees on your behalf (section 6), tracks each Filing's status, and books inspections.

2.2 You stay the applicant of record. Every Filing is made under your license, in your name, through your Portal Account. You are the named applicant and license holder of record on every Filing. Nothing in this agreement expands the authority you grant in the Authorization.

2.3 What PullPermits is not. PullPermits is not a law firm, is not a licensed contractor, and provides no legal advice. We prepare and transmit permit applications as your authorized agent; we do not perform, supervise, or take responsibility for construction work.

3. Eligibility; Business Use Only

3.1 Licensed Georgia contractors. The Platform is for licensed Georgia contractors. The account holder must hold — or employ the holder of — a current Georgia license for the trade being filed.

3.2 Business use only. The Platform is offered, sold, and used solely for business and commercial purposes. It is not offered for personal, family, or household use, and you agree not to use it for any such purpose.

4. Your Account

You agree to: (a) provide accurate, complete, and current information, and keep it current; (b) keep your sign-in credentials confidential — you are responsible for activity under your account; (c) maintain one account per business; and (d) notify us promptly at hello@pullpermits.ai if you suspect unauthorized use of your account.

5. Approve & File: Your Review and Attestation

5.1 You review every Filing. Before each Filing, the Platform shows you the complete drafted application. You are responsible for reviewing every field.

5.2 What tapping Approve & File means. By tapping Approve & File, you: (a) affirm that the facts in that application are true and accurate; and (b) authorize the Platform to submit it to the Jurisdiction under your license and to pay the County Fee as described in section 6.

5.3 The attestation. At the Approve & File step, the product presents this attestation, which is part of this agreement:

5.4 The Platform transmits what you affirmed. The Platform transmits contractor-affirmed information to Jurisdictions. It never submits a Filing without your per-Filing approval.

5.5 Approval records. Each approval is recorded: the timestamp, the document versions you reviewed, and a fingerprint of the approved draft. These records are part of our record of the Filing.

6. County Fees: Pass-Through Costs and Fee Advances

6.1 Fee advance. You authorize PullPermits to advance County Fees to Jurisdictions on your behalf.

6.2 The sequence. For each Filing: (a) at Approve & File, a temporary authorization hold is placed on your card on file for the estimated County Fee plus up to approximately 3% headroom for county surcharges; (b) PullPermits pays the Jurisdiction; (c) only after the county payment posts is the hold captured — at the exact County Fee, including any disclosed county surcharge, itemized on your invoice.

6.3 Exact cost, nothing more. County Fees are reimbursed at exact cost. Never a markup. Never a deposit or stored balance. Funds are never collected from you before the Jurisdiction has been paid.

6.4 If the county payment fails. The hold is released and nothing is captured for that Filing.

7. Pricing, Payment, Auto-Renewal, and Cancellation

7.1 Plans.

7.2 Billing. Service Fees are billed per Filing, or through the Pro subscription. County Fees are always separate and always at exact cost (section 6).

7.3 Auto-renewal (Pro). The Pro subscription renews monthly at $99 until you cancel. We present these material terms before any charge and collect your express consent when you start the subscription.

7.4 Cancellation — as easy as signing up. Cancel in-product (when available) or by emailing hello@pullpermits.ai from your account email. Cancellation takes effect at the end of the current billing period: no further charges after that, no partial-month refunds, and unused included permits do not roll over.

7.5 First permit free. The $49 Service Fee is waived on your account's first Filing — once per verified Georgia license number, on any plan. The County Fee still passes through at cost.

Refunds & Credits

8.1 Definitions. A "Platform-Caused Error" is an error in drafting, submission, or portal operation introduced by the Platform, and not attributable to information you supplied or affirmed at Approve & File. Errors in contractor-supplied information — inaccurate or incomplete job facts, license or business information, or anything you affirmed at Approve & File — are not Platform-Caused Errors.

8.2 Platform-caused filing failure or material delay. We fix it, refund that Filing's Service Fee, and credit $50 to your account.

8.3 Platform-caused wrong-permit filing. We re-file at our cost and reimburse the county correction fee, up to $250 per Filing.

8.4 County Fees. County Fees are non-refundable once paid to the Jurisdiction, except to the extent the Jurisdiction refunds them to us — we pass any such refund through to you.

8.5 Subscriptions. Subscription cancellation works as described in section 7.

9. Acceptable Use

9.1 You agree to: file only under licenses you hold or are authorized to use, and provide accurate information in every Filing.

9.2 You agree not to: (a) submit fraudulent, synthetic, or test filings against real government systems; (b) reverse engineer, scrape, or use automated access against the Platform; or (c) resell the Platform or file on behalf of third parties who are not your business.

9.3 Suspension. We may suspend your account or pause filings if a Jurisdiction objects to automated access, we suspect fraud, or there is an issue with your license — with notice to you and a chance to cure where practicable.

10. AI Disclosure

AI drafts your permit applications and operates the portal filing steps — under your approval and the signed Authorization. A human (you, the Contractor) approves every Filing before it is submitted; the Platform does not file on its own. You remain responsible for reviewing each drafted application before approving it.

11. Portal Accounts and Credentials

Portal Accounts are created and accessed as you, under the terms of the Authorization's Exhibit A (Portal Account & Credential Access Consent): your portal credentials are stored encrypted and used only to perform the services under the Authorization, and if a Jurisdiction objects to automated access, automated access to that Jurisdiction stops immediately.

12. Your Obligations

You agree to: (a) keep your license, business documents, and contact information current; (b) supply accurate job facts for every Filing; (c) maintain any insurance the law or the job requires; and (d) perform and supervise all construction work — you, not PullPermits, are the contractor on the job.

13. Intellectual Property and Your Data

13.1 Ours. PullPermits owns the Platform and everything in it (software, designs, documentation). You get a limited, non-exclusive, non-transferable right to use the Platform during the term of this agreement.

13.2 Yours. You own your data and your filings. You grant us a limited license to use your data and filing data to operate, secure, and improve the service, as described in the Privacy Policy.

14. Confidentiality

Each party will protect the other's non-public business information with reasonable care, use it only to perform under this agreement, and not disclose it except to people who need it for that purpose or where the law requires disclosure (with notice to the other party where lawful). This obligation survives termination.

15. Privacy

Our Privacy Policy at pullpermits.ai/privacy explains what we collect and how we use it. It is part of this agreement by reference.

16. Disclaimers

To the extent Georgia law allows, the Platform is provided "as is" and "as available," and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. PullPermits provides no legal advice. There is no guarantee a Jurisdiction approves any permit or meets any timeline — Jurisdictions decide their own applications and change their requirements without notice.

17. Limitation of Liability

17.1 Cap. To the extent Georgia law allows, PullPermits' total liability under this agreement is capped at the greater of (a) $500 and (b) the Service Fees you paid in the 12 months before the claim arose.

17.2 Excluded damages. Neither party is liable for consequential, incidental, special, or punitive damages, or lost profits, to the extent Georgia law allows their exclusion.

17.3 Carve-outs. The cap and exclusions do not apply to the indemnification obligations in section 18, willful misconduct, or gross negligence.

18. Indemnification

18.1 By you. You will defend and indemnify PullPermits against third-party claims arising from: (a) inaccurate information you supplied or affirmed at Approve & File; (b) work performed without a required license; or (c) the underlying construction work itself.

18.2 By us (IP only). PullPermits will defend you against third-party claims that the Platform itself infringes their intellectual property rights, and pay damages finally awarded on such claims — excluding claims arising from your data, your misuse of the Platform, or combinations of the Platform with things we didn't supply.

19. Term, Termination, and Revoking the Authorization

19.1 Term. This agreement starts when you accept it and runs until terminated.

19.2 Termination. Either party may terminate at any time: you, by canceling under section 7 and closing your account; us, by notice to your account email (for Acceptable Use violations, per section 9).

19.3 Revoking the Authorization. If you revoke the Authorization, filings pause immediately: in-flight Filings are completed or safely stopped, and fees already owed remain owed.

19.4 Survival. Sections 6 (amounts owed), 8 (Refunds & Credits), 13, 14, 16, 17, 18, 20, 21, 22, and 24 survive termination.

20. Dispute Resolution

20.1 Individual arbitration. Any dispute arising out of or relating to this agreement or the Platform will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Atlanta (Fulton County), Georgia.

20.2 Small-claims carve-out. Either party may instead bring an individual claim in small-claims court if it qualifies there.

20.3 Class-action waiver. Disputes are resolved only on an individual basis. Neither party may participate in a class, collective, or representative action against the other.

20.4 Fees. Each side bears its own attorneys' fees and costs, except as the AAA rules provide.

21. Governing Law

This agreement is governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.

22. Notices

Notices to PullPermits go to hello@pullpermits.ai. Notices to you go to your account email. A notice is deemed received the next business day after it is sent.

23. Changes to These Terms

We may update these terms. We will give notice of updates, and your continued use of the Platform after the effective date is acceptance. For material changes, we will email your account email at least 14 days before the change takes effect.

24. Miscellaneous

24.1 Severability. If any provision is unenforceable, the rest stays in effect.

24.2 Entire agreement. This agreement, the Authorization (including its Exhibit A), and the Privacy Policy are the entire agreement between the parties about the Platform and supersede prior discussions.

24.3 No waiver. Not enforcing a provision is not a waiver of it.

24.4 Assignment. We may assign this agreement to a successor in a merger, acquisition, or sale of assets. You may not assign it without our written consent.

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